Supervisor View-- Monitor all agents in real-time. Listen, whisper, or barge into calls.
Live
On Call
4
Available
8
Wrap-up
2
Paused
2
In Queue
6
Max Wait
45s
Agent Monitoring (16 agents)
AK
Ahmed Khan
Home Warranty
Wrap-up7:13
SM
Sara Malik
Auto Insurance
Available7:32
AR
Ali Raza
Debt Collection Q2
Available6:51
FH
Fatima Hussain
UK Insurance Inbound
Wrap-up1:05
HS
Hassan Shah
US Solar Leads
Available0:58
AB
Ayesha Bano
UK Insurance Inbound
On Call1:25
(819) 798-9490
OF
Omar Farooq
UK Insurance Inbound
On Call7:20
(558) 583-5126
ZI
Zara Iqbal
UK Insurance Inbound
Available6:44
BA
Bilal Ahmed
Medicare Enrollment
Available7:09
HN
Hira Noor
Home Warranty
Paused0:59
UT
Usman Tariq
Medicare Enrollment
Available0:57
SR
Sana Riaz
Home Warranty
Available0:45
KJ
Kamran Javed
Home Warranty
On Call2:28
(447) 965-4266
NB
Nadia Butt
Home Warranty
Paused0:46
JA
Junaid Aslam
Medicare Enrollment
On Call9:25
(867) 561-2788
RN
Rabia Nawaz
Debt Collection Q2
Available3:32
Queue Status
Sales QueueSLA 87%
3 waiting8 agents45s max
Support QueueSLA 94%
1 waiting5 agents12s max
Billing QueueSLA 98%
0 waiting3 agents
TransfersSLA 82%
2 waiting4 agents28s max
Today's Metrics
Total Calls
847Inbound
312Outbound
535Avg Wait
18sAbandon Rate
3.2%Conversion
12.4%Alerts
Queue Wait Time High
Sales Queue exceeding 30s SLA target
Agent Paused 15m+
Kamran Javed has been paused for 18 minutes
Call Volume Spike
Inbound volume up 30% vs. yesterday
Full visibility into your operation
Listen, whisper, and barge into live calls. Set SLA alerts. Monitor every metric in real-time.